VTEX Help

Helping users get better help

Old Help Center in WP

Making the case for a rewrite

Me and Guigs presenting the proof of concept and migration plan
Concept for documentation integrated into the VTEX product

Rebuilding the product

When the content people are running the asylum
Sweating the UI details

Becoming a product team

Bits and Pieces

Early survey to measure user satisfaction and get feedback
UI and sketches for the (discontinued) tracks feature
Discussing component architecture and i18n strategy with Koz
Concept and UI for the new Known Issues section
Internal interviews conducted by me and Jenifer with support agents to understand issues with the editorial workflow

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senior product designer • always learning • made in 🇧🇷

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Daniel Fosco

senior product designer • always learning • made in 🇧🇷